Since, when an Income Protection claim is reported, the insurance company never knows whether it will end in recovery, in death or in expiry, to analyse only average claim durations conditioned on recovery could be misleading, specially for the people responsible for the claims control process.
The main purpose of this paper is to calculate average claim durations conditioned on death and average claim durations not conditioned on any particular mode of claim termination. We calculate these claim durations for different deferred periods, causes of disability and ages at the beginning of sickness and we analyse the results obtained.
Keywords: Income Protection; Permanent Health Insurance; Multiple State Models; Analysis by Cause of Disability; Average duration of a claim; Average duration of a claim conditioned on death.
