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Volunteer

CAS Completes Survey of Volunteers: Key Findings

Volunteer satisfaction gauge

The CAS conducted its second annual Volunteer Feedback Survey in July 2023.  The survey was developed in partnership by volunteers and staff on the Volunteer Resources Working Group (VRWG). The goal was to gather input from volunteers across the organization related to their experiences volunteering with the Casualty Actuarial Society, to determine strengths of the volunteer program and identify opportunities for improvement.

The Volunteer Feedback Survey was completed by 412 current or recent volunteers spanning across all categories of membership and representing all volunteer areas. The results are generally positive throughout the quantitative survey results. It’s worth noting a slight decrease in responses compared to 2022 when 515 volunteers completed the survey.  Despite this, the feedback remains valuable and represents the engagement levels of the dynamic CAS volunteer community.

Overview:

Satisfaction with Volunteering with the CAS

  • 80% Satisfied or Very Satisfied
  • <4% Unsatisfied or Very Unsatisfied.

Satisfaction with Variety of CAS Volunteer Opportunities

  • 86% Satisfied or Very Satisfied
  • <2% Unsatisfied or Very Unsatisfied

Feel Welcomed and Appreciated as a Volunteer by the CAS

  • 86% Agree or Strongly Agree
  • <5% Disagree or Strongly Disagree

Have Opportunities to Learn and Grow as a CAS Volunteer in the Last Year

  • 66% Agree or Strongly Agree
  • 4% Disagree or Strongly Disagree

The VRWG developed a report for the CAS Board of Directors meeting on November 5, 2023 and for the CAS Executive Council meeting on December 12, 2023, to share the survey results and provide key themes and recommendations from the comments.

There were numerous positive comments related to the benefits of volunteering with the CAS, from personal and professional growth opportunities, to expanding your network, to how giving back to the profession is a fulfilling experience.

Other themes focused on recommendations including: improving communications about volunteering opportunities, more clearly outlining volunteer and staff chair roles and expectations, and enhancing support for exam writers, graders, and syllabus work.

With nearly 1/3 of CAS members serving as volunteers, the VRWG is committed to ensuring they feel heard and valued, and will be following up on the enhancements recommended in the survey. The  annual feedback mechanism will help the CAS improve the volunteer experience for current and future volunteers on an ongoing basis.